Returns & Exchanges
toolonline.store 30 DAY GUARANTEE
At toolonline.store returns are super easy, we strive to provide amazing product and guarantee 100% customer satisfaction. toolonline.store offers a 30 day Warranty for all products.
From the day you receive your order, you have 30 days to return your item. Log into your account and click on the "Returns & Exchanges" tab and fill out the return form. Please upload at least one picture to confirm that the return item is intact with manufacture tags attached, and returned in its original packaging.
Once we receive your return request, we will send you a return shipping label and instructions on how to return your items. Please make sure that the returned item is "sellable condition"(see below), otherwise we cannot issue an exchange or refund for you. Please also make sure that you send out the returns within 1 week of receiving the return label, otherwise we will not issue an exchange or refund for you.
If the products received are defective or incorrect, the customer will not be responsible for the shipping cost incurred in returns. Once the returned products are received, toolonline.store will reimburse the return shipping cost for up to $15.
Otherwise the customer will be responsible for the return shipping fee. The cost will vary based on the carrier you choose.
We suggest using the original box or envelope that came with products for the return package, to avoid additional return shipping cost.
We will reimburse the return shipping cost for up to $15 in the following types of situations:
- Manufacture defects: quality issues, zipper defects, rip or torn
- Wrong/missing item from the package.
However, we do not cover the return shipping fee in the following situations:
- Wrong size/color ordered
- Changed mind/ Item no longer wanted
- Any other reasons
*Please note that return shipping policy has been updated on Dec 21, 2020.